ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions section

1. Prepare for vehicle inspection

1.1 Vehicle information is accessed and reviewed

1.2 Vehicle to be inspected is identified and checked against vehicle information

1.3 Appropriate vehicle inspection method is determined

1.4 Materials and equipment required to conduct vehicle inspection are identified and prepared

2. Inspect vehicle

2.1 Original equipment manufacturer(OEM) or authorised agencies and component specifications are interpreted and applied

2.2 Vehicle is inspected to determine that repair has been undertaken to an acceptable industry standard in line with compliance requirements

2.3 Safety and workplace proceduresare interpreted and complied with

2.4 Vehicle inspection personal protective equipment (PPE) is used

2.5 Repair faults are identified

2.6 Faults requiring rectification action are decided and repair work plan is prepared

3. Authorise further action

3.1 Repair faults and recommended repair methods are discussed with current or new repairer

3.2 Cost and quotation variations are agreed with current or new repairer

3.3 Corrective work process is authorised with current or new repairer

4. Complete work processes

4.1 Actions undertaken are documented as required under the relevant code of practice

4.2 Vehicle inspection report is completed and provided to appropriate person

4.3 Reports are processed as required by workplace procedures

Skills

Description

Learning skills to:

identify workplace procedures relating to inspecting repair quality.

Reading skills to:

interpret OEM or authorised agencies’ repair procedures

interpret vehicle technical information and specifications, including vehicle inspection reports.

Oral communication skills to:

communicate with customers, repairers and insurance organisations

confirm inspection requirements

question and listen to others regarding repair work

reach agreement on cost and quotation variations.

Numeracy skills to:

interpret vehicle specifications

interpret pre- and post-repair measurements

identify OEM or authorised agencies’ recommended repair measurements

identify cost variations.

Digital literacy skills to:

interpret vehicle repair and diagnostic data

use communication devices and computerised equipment to document and report results.

Planning and organising skills to:

coordinate communication between customer, repairers and insurance organisation.

Technology skills to:

use electronic devices to inspect the quality of mechanical, body and paint repair work

use electronic vehicle repair measuring systems.

Vehicle inspection methodmust include at least one of the following:

physically checking and inspecting damage to vehicle and components

referring to reports, publications and OEM or authorised agencies’ specifications

using digital images of damage to vehicle and components.

Component specifications must include at least one of the following:

vehicle design specifications and drawings

repair instructions and procedures

component replacement instructions and procedures.

Rectification action must include one or more of the following:

repairing the vehicle at the original repairer

repairing the vehicle at a new repairer and seeking recovery from the original repairer

declaring the vehicle a total loss and disposing of the vehicle at auction

declaring the vehicle a total loss and selling vehicle in its present condition back to the original repairer.